Refund Policy

 

 

If you have purchased a product from us and for any reason you would like to pursue a refund or exchange you are able to do so by following these simple easy steps.

Steps for a refund or exchange:

  1. Please contact us via email at hello@selfishapparel.com.au or on any of our social media sites via message. Please include details of your order including the order number, product and reason for exchange or refund. 
  2. Once we receive your email or message we will review the request and respond within 3 working days.
  3. If a refund or exchange is accepted we will email you through the details for return or the product(s).- We will not be responsible for shipping return.
  4. Once the product(s) are received we will inspect and process any refunds available or fulfill any exchanges.
  5. We will contact you to let you know we have processed your refund or exchange. 
  6. Thankyou for Shopping with us, Stay Selfish.

 

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with Tags. 
To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@selfishapparel.com.au or via our social media sites.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  hello@selfishapparel.com.au or via our social media sites.

Shipping 
To return your product, please contact us in advance via our email (hello@selfishapparel.com.au) or our social media sites for more information on return addresses.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.